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FAQ

Where does WICKEDSTONÉ ship to?

WICKEDSTONÉ ships within the U.S. and the following countries; Canada, Germany, UK, and Italy.


What payment methods are accepted?

There are two payment methods that are accepted; PayPal, and Credit Card method. Visa, MasterCard, Discover, AMEX.


When does my order get shipped?

Orders get shipped within a maximum time of 48 hours.


How long does it take for an order to be delivered in the U.S.?

All U.S.A. orders will be shipped via USPS Priority Mail. Product(s) will typically take between a time frame of 2-6 days, although, delivery time will vary on delivering zip code.


How long does it take for an international order to be delivered?

Deliveries outside the united states may take 12-16 days for delivery.  all depending on the international shipping address. We are not responsible for any delays occurring between USPS. Example will be holidays.


Will I get a tracking number after my order gets shipped?

Yes, a tracking number will be emailed to you once the order has been shipped out.


Are taxes included in the price shown on each product?

No, taxes and additional fees(shipping) will be calculated before making your order payment.


Who can I contact if I need help when placing an order or for more information?

customersupport@wickedstone.com


Will my personal information be exposed to third parties?

No, your personal information such as name, address, contact information, payment method information, will not be exposed to any third parties.

 

What is WICKEDSTONÉ’s return policy?

Any returns are accepted within 20 days from the purchase date for a full refund; proof of purchase is required. All jewelry must be issue back in its original packaging, and the product must show no sign of use. Jewelry being returned must be sent back to the provided return address via certified mail only. Return shipping expenses will not be at our charge.

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